Call Center Analyst - Temp

DealerPolicy - Tallahassee, FL 32313
DealerPolicy - Tallahassee, FL 32313
DealerPolicy - Tallahassee, FL 32313
Job Description

Who We Are

At DealerPolicy, we're changing the way people shop for insurance through technology. We focus on collaboration, integrity, creativity and being a part of a team that finds passion and energy within our people. As a rapidly growing company in the Automotive and Insurtech industry, DealerPolicys†digital insurance marketplace enables car-buyers the opportunity to view multiple insurance quotes and then be immediately connect with one of our licensed insurance agents. We've built an award-winning product using modern technologies and have been named one of the 2021 Best Workplaces for Innovators by Fast Company, the best Tech Startup in VT from Tech Tribune, along with “Agent of the Future†award from Liberty Mutual Group and “Agent of the Year†from Travelersâ€.

We are seeking a self-driven Temporary Call Center Analyst to join our growing team. As the Call Center Analyst you will be responfor the following:

  • Monitor real time call center schedule adherence
  • Real time queue management
  • Ensure producers are following up on any outstanding service issue
  • Reconciling insurance call center timesheets
  • Pulling/Requesting calls to be downloaded for management review
  • Daily download review/corrections/follow-up with respective agents
  • Download and distribute carrier follow up requests, follow up to ensure timely completion
  • Other tasks as required, non-licensed required
Requirements
  • Must have experience with Microsoft Office applications, Outlook, Teams, Excel.
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Comfortable multitasking
  • Self-motivated
  • Pride in getting work done accurately and timely
PandoLogic. Keywords: Call Center Analyst, Location: Tallahassee, FL - 32313
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